8 automated communication stages — event detection, context enrichment, dynamic message generation, intelligent channel selection, omnichannel delivery, tracking, and auto follow-up.
Enterprise communication is fragmented, delayed, and unmeasured. HR sends bulk emails no one reads. Project alerts reach the wrong people too late. Customer engagement is based on guesswork, not behaviour.
Time-sensitive information reaches stakeholders too late. Project alerts, compliance reminders, and customer communications all delayed by manual processes.
A critical project alert sent by email to a field worker is never seen. Communication effectiveness requires matching message to channel to recipient.
Communication teams have no visibility into whether messages are read, acted on, or effective. No feedback loop means no improvement.
Outbound enterprise communication — triggered alerts, scheduled campaigns, and event-driven messages across every channel. Fully automated, fully measured.
Connects to your business systems (HRMS, ERP, project tools). Events in these systems trigger NEXA to send the right communication to the right person on the right channel.
Communication policies, channel preferences, timing rules, and content approval workflows. NEXA executes within your defined communication framework.
2 AI agents · 0 automated stages · Each connected to the next · Input to outcome without manual intervention
Trigger detected in enterprise system
Real-time event monitoring · Configurable trigger library
Recipient & data resolved
Recipient resolution · Channel preference lookup
Template populated with live data
Template library management · Live data population
Right channel for each recipient
Urgency-based channel routing · Recipient preference matching
Email, SMS, WhatsApp, Teams, Voice
Parallel multi-channel delivery · Sequential cascading option
Open, read & response monitored
Delivery confirmation · Open/read tracking
Escalation for non-responses
Escalating follow-up sequences · Channel escalation logic
Right message, right person, right time
Zero missed notifications · Full communication audit trail
Any event in any connected system triggers the right communication automatically. No manual alert.
Email, SMS, WhatsApp, push notification, and Teams/Slack. Channel selected based on recipient preferences and message urgency.
Content personalised to recipient's role, location, and context. Not a generic blast — a relevant message.
Delivery rates, open rates, click-through, and action completion tracked for every communication.
One-off and recurring communication campaigns scheduled, executed, and measured without manual intervention.
Messages sent in recipient's preferred language. Same trigger, multiple language variants delivered automatically.
Communications targeted to precise audience segments based on role, location, project, or event participation.
GDPR and communication compliance built in. Opt-out managed automatically.
STRIDE detects a project milestone completed -> NEXA sends congratulatory update to stakeholders and status brief to leadership. Fully automatic.
MAYA certification expiry approaching -> NEXA sends personalised reminder to employee and manager on preferred channel 90, 30, and 7 days out.
Behaviour-triggered engagement messages sent to customers at exactly the right moment. Open rates improve 40% vs broadcast emails.
NEXA is powerful alone. Connected to other GNX suites, it eliminates entire categories of manual work across functions.
NEXA is deployed across enterprises in the following sectors:
Watch NEXA receive a project alert and send personalised updates to 6 different stakeholders in 3 different channels.