8 intelligent stages — multi-channel intent understanding, direct enterprise system execution, and smart escalation with full context. 60–70% of requests resolved autonomously.
Enterprise chatbots fail because they only answer questions. They can't do anything. Employees and customers still have to wait for a human to take action. VINI changes this — it doesn't just respond, it resolves.
Every other conversational AI gives information but can't execute. Employees ask VINI to raise a leave request or check invoice status — VINI does it.
Global workforces speak different languages. Support in one language excludes others. VINI handles 8 languages natively, switching mid-conversation.
Users repeat themselves every time they interact. No memory, no continuity. VINI retains full context across every conversation.
Conversational resolution across HR, IT, procurement, and operations queries. VINI doesn't just answer — it executes in connected systems.
Integrates with your HRMS, ERP, ticketing system, and databases. Users interact via web, mobile, or WhatsApp. VINI takes action through system APIs in real time.
Action permissions, escalation triggers, and conversation guardrails. VINI operates within your defined boundaries.
2 AI agents · 0 automated stages · Each connected to the next · Input to outcome without manual intervention
Voice, chat, or messaging
WhatsApp integration · MS Teams / Slack
Natural language understanding
NLU across 12+ languages · Multi-intent parsing
ERP, HRMS, ITSM, CRM
SAP / Oracle integration · HRMS connectivity
Transaction completed in-conversation
Purchase requisition creation · Leave balance check
Answer + confirmation delivered
Real-time system data · Transaction confirmation
Human handoff with full context
Skills-based routing · Full context transfer
Resolution rates & coverage gaps
Resolution rate tracking · Intent distribution analysis
Thousands resolved, zero overhead
Infinite scalability · Human focus on high-value work
English, Arabic, Hindi, Malayalam, Tamil, and more. Switches language mid-conversation naturally.
Raises leaves, checks invoice status, submits tickets — directly in connected systems. Not just answers.
Remembers every previous interaction. Users never repeat themselves. Resolution is always personalised.
Works where employees already are — WhatsApp, web portal, or mobile app.
Understands what the user actually needs — even from ambiguous or incomplete inputs.
Tracks resolution rates, escalation patterns, and unresolved query types for continuous improvement.
When escalation is needed, agent receives full conversation context and resolution history. No repeat.
VINI only executes what the user is authorised for. Sensitive actions require confirmation.
Employees ask VINI to apply leave, check payslips, or update personal details. VINI executes directly in HRMS. 73% resolved without HR agent.
Field crew in Arabic and Hindi submit and track issues via WhatsApp. VINI processes requests in their language, updates ERP systems.
Vendors query invoice status, payment dates, and PO details via VINI. Answers from live ERP data. No procurement team involvement.
VINI is powerful alone. Connected to other GNX suites, it eliminates entire categories of manual work across functions.
VINI is deployed across enterprises in the following sectors:
Watch VINI take a leave request from question to approved in under 60 seconds — in two languages.